We are where our customers need us

We are at your service
24/7 around the world

Solving problems across all continents and time zones: Our specialists support you with technical expertise and solution-oriented service, worldwide, 24 hours a day. Our objective: the shortest possible downtimes, maximum efficiency and long-term competitiveness of your plants.

Support options
Quick help for every need

Our support offers you qualified experts for every task via our worldwide Siempelkamp network: This means both proactive service, which maintains the highest level of competitiveness, and reactive service, for example in the event of plant malfunctions and production downtimes.

Overview
Our customer service

You can find out here which specific range of services our customer service covers and which benefits it offers:

Field Service24/7 Remote ServiceTechnology consulting

24/7 Remote Service
for maximum plant availability

In order to be able to analyze the status of your plant immediately, quickly and reliably in the event of technical faults or short-term optimization requirements, we work with our 24/7 Remote Service. It was specially developed for industrial use on production lines and is already installed at over 60% of our customers.

Emergency hotline
T +49 2151 924000

Our service concept also includes a hotline: in case of an emergency, regardless of whether it involves an electrical, hydraulic or mechanical problem, you can contact our specialists via our hotline +49 2151 924000.


Your contact

Carsten Barthel
Tel. +49 2151 92-4663
carsten.barthel@sls.siempelkamp.com