24/7 Remote Service
Swift and secure

Qualified remote access
For highly available plants

If a plant has failed or if production is disrupted or can be optimized, then reliable support is required. On the one hand, this support has to focus on the cost-effectiveness of the plant while, on the other, it also has to comply with the high security requirements for remote maintenance processes. Our solution: a remote system developed especially for industrial use. This enables us to analyse the state of the plant immediately, swiftly and above all securely.

At a glance
How the service works

Only after prior legitimation by the plant operator will the plant be connected via Internet and a service router to the central remote server of Siempelkamp. You, the plant operator, can constantly monitor all activities that take place during the course of a remote maintenance session. In addition, the entire service operation is documented automatically.

Areas of application
We support you with our Remote Service

Below are the situations where our Remote Service is applied:

  • 24/7 service in case of plant downtime
  • Troubleshooting
  • Remote plant maintenance

Technical implementation
Highest security, comfortable application

When it comes to remote maintenance and remote troubleshooting we rely on an internationally established and highly secure system. It was specially developed for the high requirements of remote maintenance systems in the industrial environment and offers features such as

  • secure connection via VPN,
  • secure cryptographic procedures through complex encoding,
  • audit-proof documentation, and much more.

For an overview of all features and benefits, download our 24/7 Remote Service brochure here.

Brochure: 24/7 Remote Service

Are you interested or do you have any questions?
Contact us.

You can contractually agree with us to use our 24/7 Remote Service as a retrofit option for existing plants or directly when you purchase a new plant. We will be pleased to advise you personally about the details, just contact us.

In focus: the customer benefit

To meet your individual needs, we have grouped our products and services according to specific customer benefits. Below you will find further products that meet the same requirements as the above mentioned:

Further information

Folder: 24/7 Remote Service

Your contact

Rafael Schalla
T +49 2151 92-4954