Service and expertise
Available at all times
Your goal: to produce the highest quality with maximum availability and efficiency. Our goal: to offer the right solution for you with our Digital Services and thus to support you at all times. We achieve this with fast response times and the appropriate expertise for each case.
Our Digital Service
Our Digital Services keep you in touch with us wherever you are in the world. Here you are informed in detail which areas the various services cover and what specific advantages this offers:Technical HelpdeskRemote Glasses8/5-Remote-Service24/7-Remote-Service
Do you have further requirements? Then contact us. We will be pleased to develop your individual remote solution together with you.
Webinar Video “Remote Services”
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- Less unplanned downtimes
- Maximum plant availability
- Location-independent access to expert knowledge
- Prioritization in case of a malfunction
- Customized solutions thanks to modular design
- TÜViT-certified and qualified according to Security Assurance Level SEAL-3
A specific example: We are able to resolve more than 80% of all reported system downtimes with our 24/7 Remote Service within the first five hours after receipt of the ticket. And since no expert has to be sent to the plant, the downtime costs are drastically reduced - also by more than 80%.
Tel. +49 2151 92-4663