Together through the Corona pandemic
An update on the current situation
The world is facing a challenge the dimensions of which cannot yet be estimated at all. Even if a lot of things are no longer as they used to be, one thing is for sure: We continue to be at your service!
With extensive measures we ensure the high availability of qualified personnel in our worldwide subsidiaries as well as the maximum protection of the health of each individual. This is ensured, for example, by more home office options and shift work, which means that our departments are currently able to continue working as effectively and normally as possible.
If there should be any news, we will react promptly and inform you.
We wish all the best for you, your families and employees and hope that you will overcome these challenging times well. Stay healthy.
Spare parts supply
Thanks to our modern, extensively equipped logistics center at the Bad Kreuznach location we are still able to process spare parts orders quickly, smoothly and from stock. Our supply chains are still largely intact so that we can supply you accordingly.Spare parts service
For customers who want remote support, here again our support options:
Our emergency hotline: T + 492151 924000
This is the right place for you, if you
- need support in troubleshooting or
- have questions about the maintenance or operation of our systems
For our customers without a separate service contract our emergency hotline is available Monday to Friday from 8 a.m. to 3 p.m. Your service request will be immediately accepted, classified and subsequently processed.
Customers with 24/7 Remote Service contract: For our contract customers we are of course also available outside the above mentioned times – namely 24/7 and remotely. In the event of a malfunction our service experts can dial into your system via the secure router-to-router connection. As a customer with a 24/7 Remote Service contract, please continue to contact us via the ticket system.Support
Interested in the 24/7 Remote Service contract?
Would you like to be advised and supported 24/7? A 24/7 Remote Service contract tailored to your requirements is the ideal solution. For further information, please contact Philipp Schmitz, your contact person at our company:
T +49 2151 92-4773